Order preparation, delivery and personal assistance—clearly explained before you confirm a purchase. Contact us anytime; we usually reply within 24 hours.
Shipping · Returns & Order Issues · Order Information · FAQ
From Confirmation to Delivery
Preparation normally takes 7–12 business days after order confirmation. Before dispatch, we send you photos and videos of your piece for approval. Once approved, we arrange shipment.
Every piece receives a final quality review before being carefully packed. We use DHL Express, UPS, FedEx or BRT. We send your tracking number once the parcel has been handed to the courier.
Estimated transit times after dispatch: Europe: 4–7 business days; rest of the world: 7–10 business days.
Transit time is additional to preparation time. These are estimates; customs processing, public holidays and remote locations may affect delivery.
Shipping, taxes, import duties and customs clearance fees are included in the price. No additional charges upon delivery. Destination availability and delivery estimates are confirmed before payment.
Returns & Order Issues
30-Day Money-Back Guarantee. You may request a return within 30 days of receiving your order. For a change-of-mind return, the item must be unused and returned with all included accessories and its complete packaging. We issue the refund after receiving and checking the returned item.
To request a return, email enquiry@snovara.com within 30 days of delivery with your order reference. Please contact us before sending your return so we can provide the return address and instructions. Customers cover return shipping for non-quality-related returns; Snovara covers return shipping for quality-related issues. If your item arrives damaged or has a quality issue, include clear photographs so we can help. Your applicable statutory consumer rights are unaffected.
Order Information
For products displaying a price and an Add to Cart button, add your chosen item to the cart and continue to checkout. Review your item, delivery address and final order total before authorising payment. The displayed order price includes shipping, taxes, import duties and customs clearance fees.
If a product has no displayed price, or you are requesting a piece that is not listed, contact us first. We will confirm availability, price, included accessories and delivery details before payment. Sending an enquiry does not place an order.
Snovara is an independent retailer and is not affiliated with, authorized by or endorsed by the brands shown. Brand names and trademarks belong to their respective owners.
Frequently Asked Questions
Can I request a piece that is not listed?
Yes. Contact us with the brand, style, colour, budget and a photo or link.
How do I confirm the price and availability?
Check the product page for its current price and availability. If a price is not displayed, contact us with the product name or item number. We will confirm the details before payment.
How long does preparation take?
Preparation normally takes 7–12 business days after confirmation. We send photos and videos for your approval before dispatch.
How is my order delivered?
After approval and the final quality review, we ship with DHL Express, UPS, FedEx or BRT. Estimated transit times after dispatch are 4–7 business days for Europe and 7–10 for the rest of the world. Tracking is provided.